Showing posts with label Google+. Show all posts
Showing posts with label Google+. Show all posts

Friday, February 9, 2018

Google faces class action lawsuit over new Pixel smartphone

Google is being sued in a class action lawsuit[text, PDF] filed Tuesday over alleged defects in the new Pixel smartphone. Plaintiffs claim that Google knowingly sold Pixel phones with defective microphones preventing phone call usage and other voice recognition functions.


Google support agents conducted an investigation into the matter and acknowledged the defect with microphones. However, agents claim that the defect occurred in only 1 percent of products sold and assured its customers that they would be addressing the issue immediately.


In addition, representatives posted on the customer service forums [website], and suggested that the defect was caused by "a hairline crack in the solder connection on the audio codec." However, the only option given to customers was to have their phones replaced under warranty.


Customers who sought replacements under warranty were instructed to reach out to their service provider if their warranty expired. The complaint alleges that even after individuals received their replacements, the defect persisted. Not to mention the majority of plaintiffs in the class action were no longer covered under their original warranty due to the intermittent nature of the flaw.


The plaintiffs further allege that Google was not only aware of the defect but continued to sell without proper notification. The complaint states that, "Despite receiving hundreds of complaints shortly after launch; and admitting the phones have a faulty microphone, Google continues to sell the Pixel phones without telling purchasers about the microphone defect."


Girard Gibbs LLP [official, website], the law firm bringing the suit against Google for microphone defects, is also investigating a potential claim [press release] regarding the Google Pixel 2 XL alleging a screen malfunction where "the display remains visible even after changing the screen to display something else, degrading user experience."

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India imposes $21 million fine on Google for search bias

India's antitrust watchdog, the Competition Commission of India (CCI) [official website] on Thursday imposed [order, PDF] a USD $21.17 million fine (1.36 billion rupees) on Google for "search bias" and abuse of its dominant position.


The order was passed in response to filings by Matrimony.com Limited and Consumer Unity & Trust Society (CUTS) in 2012. In a press release [text, PDF], the CCI noted that Google, "being the gateway to the internet for a vast majority of internet users due to its dominance in the online web search market, is under an obligation to discharge its special responsibility."


In its 190-page ruling [text, PDF] the CCI said, "Not only does that cause direct harm to competitors in vertical markets, it also causes direct harm to other website owners, since their websites are moved down on SERP and hence, they receive fewer [sic] clicks as a result of lessened traffic. Further, this also harms consumers as they no longer receive the most relevant results at the top of SERP.


This is not the first time Google has been fined for discriminatory search practices. The European Commission fined Google €2.42 billion for antitrust violation [JURIST report] in June 2017 after determining it unfairly promoted its own shopping service above others.

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Friday, June 24, 2016

New Google AdWords is Coming: What to Expect

 

Image courtesy of ( David Castillo Dominici) / FreeDigitalPhotos.net
 
“The only thing Google has failed to do, so far, is fail.” — John Battelle
Google is notorious for changing things up. Every year the company leaves SEOs, PPC advertisers, and business professionals biting their nails, anxious of what’s to come. This year has held plenty of new surprises, with a recent Google quote warning us that AdWords is about to get a shake-up. What’s coming? “. . . The biggest changes to our text ads since AdWords launched 15 years ago.”
Should business owners fret and worry? Start clamoring to make significant changes to their ad buying behaviors? Neither. While the changes are dramatic, all signs point to a celebration. This is not an upheaval you should stress about.

At this year’s Google Performance Summit, which took place on May 24, the company unveiled several changes to AdWords which play in to Google’s weighty mobile-first push. As the company stated in its blog covering these changes, “The shift to mobile is no longer a change on the horizon. It’s here.”

So what, exactly, are these adjustments to come? Let’s take a look.

Increased Ad Text

When Google removed the right side ads from SERPs, everyone just about lost their minds. The tech giant is now making up for that by expanding the number of characters utilized in its text ads.
For starters, advertisers used to be able to list a single headline to their ads consisting of 25 characters. The new, revised ads will allow AdWords users to flaunt not one, but two 30-character headlines on a single ad. Google explained that the longer headlines will be more beneficial to advertisers because it will drive higher quality leads.

That isn’t all that Google had in store with its text based overhaul. In addition to the headline expansion, the company has decided to boost its description headline as well. As it currently stands, ad descriptions are structured into two 35-character lines. In the revised version, ads will display a single 80-character line for an increase of 10 characters.

According to Google, this new layout comes with significant results. As the company stated: “Based on early testing, some advertisers have reported increases in click-through rates of up to 20 percent compared to current text ads.”

This alteration by Google is yet another step in transforming its SERPs to accommodate mobile devices and their smaller screens. Yet, despite the mobile-first initiative, these changes will be implemented on both desktop and mobile.

Responsive Display Ads

Alongside the reformed text ads, Google disclosed its new Responsive Display Ads. The new responsive ads will only require advertisers to provide Google with the URL, image, and headline; Google will take care of the rest. This means that the adverts will essentially be created and served on the spot depending upon the mobile user’s screen, leaving Google to figure out the best format for the ad.

Enhanced In-Store Conversion Measurements

AdWords creations have direct parallels to in-store conversions. Yet, deciphering these factual statistics has remained challenging for business owners up to this point. Soon, however, in-store conversion metrics will become more widely available to a variety of business.

This is fantastic news because Google has conveyed that AdWords ads have resulted in more than one billion store visits that have been measured over the past two years. The company even stated that, “AdWords is the largest online-to-offline ad measurement solution in the world.” Google is able to track these conversions by looking at a user’s location history to establish if an individual clicked a retailer’s ad and then visited the store. While this isn’t necessarily new, the additional information is a welcomed addition.

Ads in Maps

In addition to all of these fancy new features, Google has also decided to incorporate Search Ads inside Google Maps for what it calls the “next generation” in local search ads. The company is referring to these ads as “promoted pins.” The pins will help brands sway consumers into visiting their store as opposed to a competitor’s as they can offer things such as dollars off coupons.

On top of the new “promoted pins,” Google will be incorporating logos as map markers instead of the currently existing red icons. This was displayed at the summit as Best Buy’s logo was displayed on the map at their location.

This is massive news for advertisers. Google disclosed that location-based searches account for approximately one-third of all mobile queries and have grown 50 percent faster than any other type of mobile search in the past year.

The company also revealed changes to its bidding model in which adjustments can be made independently for mobile, desktop and tablet. Local business pages are also getting a makeover as promoters can display in-store promotions, while consumers can search local inventory.

This Google announcement is one for the history books as the company brings AdWords to an entirely new level on mobile, desktop, and tablet alike. This should come as fantastic news for all users of AdWords and other Google services after the rocky road of the past few months. These changes are expected to roll out officially later this year, but it is best to start preparing for them now — your competition is likely doing the same. If you want to see the Google Performance Summit keynote in its entirety, you can do so right here.

Which one of these additions/revamps are you most excited for? Which do you think will be most beneficial to your business?

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Wednesday, April 13, 2016

Google’s Local Business Cards a SEO Boon?

 

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The former CEO of Google and current Alphabet CEO, Larry Page, has been quoted on the possibilities the search engine holds by saying,

“We’re at maybe one percent of what is possible. Despite the faster change, we’re still moving slow relative to the opportunities we have. I think a lot of that is because of the negativity… Every story I read is Google vs someone else. That’s boring. We should be focusing on building the things that don’t exist.”

As of late, the Internet has been abuzz with Google experimenting with a new feature that is a potential full-on game-changer.
Google Posts, as they have been dubbed since there is no official name for the feature, originally rolled out in January for use by U.S. presidential hopefuls. These posts would appear in the search results as cards for any query corresponding to one of the candidates. As of early March, it has been reported that Google is opening this feature up to a handful of local businesses to utilize.
So what exactly are these Google Posts, and how could they benefit you?

Google Posts are a new element to the search engine that is currently in the experimental phase. The feature allows businesses and people alike to develop content to be posted directly on Google. The content then appears highly ranked in the SERPs in a carousel format. The new results also allow for animations and GIFs to be displayed; a first for Google. If you need a bit of a visual aid, just Google “A Healthy Choice Spa” and you can find the carousel directly below the first result.
Mike Blumenthal was the first to take notice of Google opening up this new aspect of the search engine on March 4. Greg Sterling of Search Engine Land later confirmed this to be true. As it stands right now, Google describes this feature by stating,

Verified individuals and organizations can now communicate with text, images and videos directly on Google. Creating content is fast and simple, and once published, posts will appear instantly in search results related to the publisher. Each post can also be shared on popular social networks.”

This means that only a very select number of people and businesses have access to the feature at the moment, although, while posts are currently invite only, there is a waitlist available for those who want to take advantage of the service later down the road. Do keep in mind, however, that there is no guarantee of acceptance or if Google will even expand the new offering.

There is no way to access any of the Google Posts from the Posts homepage. They can only be accessed in the search results when queries are entered for participating organizations. There is also no way to see all of the posts from these participants either as some may disappear as time passes, much as they did for presidential candidates. Additionally, the content is completely custom as it is not pulled from Google My Business or any other source, so if a post disappears, it will likely be quite difficult to or impossible to find ever again.

The new implementation is currently seen as a push by the search giant to develop a fresher and more dynamic experience for users, as it is always seeking to do. The cards also offer Google the opportunity to build an increasingly social presence, as content can be shared directly from the carousel, while simultaneously creating new ad space as right-side ads were recently banished.
Google postsThe layout was developed with mobile as the top priority but they still display equally as well on desktop devices. With mobile, the cards appear below the Knowledge Panel, whereas on desktop they are displayed alongside the Knowledge Panel.

The purpose of the cards, as with the previous incarnation for presidential candidates, is to give businesses the opportunity to provide additional content or convey information about the products or services a company offers in a way that the Knowledge Panel does not accommodate.

If this new feature makes it past experimentation to become a mainstay in Google’s arsenal, this could prove not only as a great resource for small businesses to get their content seen, but also serve as a SEO boon. Any business that implements the new cards would have instant access to publishing content directly on the Google search results, which in turn could potentially boost rankings significantly. There has been no decision, however, if Google will ever allow these cards to be used on a larger scale.

If Google does decide to make this feature available to the masses, there are immense benefits that could potentially be reaped for Google, businesses, and users alike. Google stands to gain a new space for ad revenue. Businesses can provide their audience with additional content and possibly find themselves rising in rankings on the engine. And users benefit from a new and engaging form of content that they just can’t get enough of. It seems that it would be a wise move for Google to implement this new feature across the board as it provides the aforementioned benefits while integrating a new level of dynamics and allure through custom content and the use of GIFs. The resulting decisions remain to be seen, but odds are there’s a new SEO content in town, and that’s cause for celebration.


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Friday, March 18, 2016

Will Google’s SERP Update Affect Your Business?

 

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“I believe that this will affect every single one of AdWords advertisers.”
This quote comes from Tom Sadler, sales and marketing director for Indago Digital, a digital marketing agency that specializes in running acquisition campaigns. Mark these words.

Google has marketers, advertisers and small business owners everywhere shaking in their boots with the announcement to remove right-side ads from the SERPs; the only exception to this is product ads. This effectively limits the number of ads displayed from 11 down to seven, which will now only be seen at the top and bottom of organic results.

Google is well-known for its dynamic nature; constant algorithm changes, shifts toward mobile-friendly formats, and even the recent updates to its logo. But the latest in Google’s long string of modifications has left many puzzled, worried and even angered by the news.

How does this impact organic search? How will this disrupt your business? Will text ads cost more now? What can you do about the changes? Will you need to modify marketing strategies? The list of fearful queries is substantial. So let’s dive into the answers.


Why the Change?
Before this shift took place, search ads would appear in three destinations on the results page; above, below, and to the right of organic results. Now with the right-side ads disappearing, this has significantly shrunk the allotted number of ads spaces for companies to compete over. It has been stated, however, that in certain cases the number of ads that appear above the organic listings will increase from three to four. This will only happen in instances Google calls “high commercial queries,” which indicates that the engine has determined the user’s intention to purchase is quite high.
The reason for this shift is twofold. The first is to provide a cleaner and less hectic user experience; optimal UX is something Google is always striving to achieve. The second is to provide a more consistent experience and appearance between desktop and mobile versions of the site.

This should come as no surprise — Google has been pushing the importance of mobile heavily over the past year. This focus is quite understandable — last year saw the amount of mobile search queries surpass those from desktops. From this perspective, it would seem that Google is pushing hard on a mobile-first initiative.

For those that are distraught over the loss of right-side ads, worry not. A recent study from WordStream revealed a mere 14.6 percent of clicks were attained by the side and bottom ads combined during January of this year. These are truthfully not super useful to begin with. With that said, let’s take a look at how this decision is set to effect businesses the Web over.


The Potential Impact
The shakeup will most certainly effect business owners, marketers and anyone else who utilizes the ad space on Google; the question is, to what degree? The most notable of the ramifications will likely come through organic search results. The addition of a fourth ad placed above organic results will ultimately push those listings further down the page, making them less likely to receive traffic. The lower a site ranks on Google’s first page, the fewer clicks it naturally draws; the addition of a fourth ad presents a significant handicap to those looking to win the organic search wars. With the addition on local listings appearing just below ads, the No. 1 seat in the SERP barely makes it above the fold, and in some cases, it may not at all.

But the complications don’t end there, as other disadvantages to the new layout will likely surface. Tien Nguyen, director of technology at CPC Strategy, touched on this by saying, “It’s going to potentially start costing a lot more to get your text ad to show, so smaller companies are going to be squeezed out a lot more to compete with companies with bigger ad budgets.” While this possibility may never come to fruition with the addition of the forth ad slot, it is still a frightening forecast for small business owners. So how can entrepreneurs combat the potentially devastating effects taking place in the SERPs?


Offsetting the Damage
If your company does not have the means to increase its AdWords budget, it may be time to consider using an alternative route to obtain clicks.

Social media is a massive driving force for engagement, traffic generation and sales. To help balance out the loss of advertising on Google’s front page, brands should amplify social strategies to get the absolute most out of what Facebook, Twitter, and others have to offer. Additionally, live streaming services like Periscope and Blab.im are an incredible way to help boost social followings and create a deeply devoted customer base.

Alongside those video options, brands should take advantage of the latest tools that AdWords has to offer. With compelling new options for YouTube advertising, many brands may actually be getting a jump on the competition by focusing resources on the video platform; YouTube is, after all, the second largest search engine on the Web and processes more than three billion searches per month. Couple that with Cisco’s prediction that video will account for 80 percent of all consumer internet traffic in 2019, and you have a recipe for success.

While it is still unclear exactly how this change will impact companies, it certainly does seem that small business are getting the short end of the stick. In the time it takes Google to make all the final tweaks and adjustments, stay calm and know that there are other alternatives for your brand to successfully advertise itself on the Web.

Do you think the removal of right-side ads will negatively affect consumers or Google itself? What other consequences of this alteration do you foresee for small businesses?


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Wednesday, January 13, 2016

EAT and YMYL: Google’s New Site Standards

 

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Earlier this year, Google released its Search Quality Evaluator Guidelines.

Designed to help Google’s own ranking engineers know what to look for in websites and why, this 160-page document offers a whole host of helpful information for people trying to make their pages as high-quality as possible.

Two of the most interesting things from the guidelines, however, are the acronyms YMYL and EAT. These help site owners navigate and understand the quality Google searches for in order to reward good content.

Here’s what you need to know.

YMYL
You’ve probably noticed that some pages on the Web are more important than others, right? For example, “10 Must-Do Steps to Sell Your Home This Year” arguably possesses more important and more authoritative content than “101 Best Cat Saturday Photos of the Year.” Right? Right.
At the core, though, there’s a big difference between these two pages. One page is what Google calls a YMYL page. The other is just funny Web content.

YMYL stands for “Your Money or Your Life” and is a term that Google’s guidelines use to describe pages that offer high-quality information on topics that could reasonably affect a reader’s health, happiness or wealth. Examples of YMYL pages include the following:
  • Shopping and financial exchange pages. Any page that allows users to make a purchase, transfer money, or pay bills online.
  • Pages that offer financial information. These include investment or tax advice pages as well as those focusing on retirement planning or purchasing/selling a home.
  • Medical information pages. Including any page that offers advice about drugs, diseases, medical conditions, nutrition, mental health concerns, or a related topic.
  • Pages offering legal advice. These include pages related to child custody, divorce, creating a will, etc.
  • Other. Google makes it clear that pages on topics like child adoption and car safety and maintenance can also be considered YMYL pages, depending upon their content.
YMYL pages are evaluated on a higher ranking standard than most other Web content pages. Because YMYL pages can present dire consequences if they’re not factual, not written by expert authors, or not up-to-date, Google goes to great lengths to ensure that these pages are high quality.
YMYL pages that feature anything less than expert content or feature content riddled with mistakes, inaccuracies, or outdated information will be down-rated by Google.

E-A-T
E-A-T is the second acronym the guidelines present. Like YMYL, E-A-T is a ranking standard Google uses to determine which pages are high-quality and which aren’t. E-A-T stands for “expertise, authoritativeness, trustworthiness” and ties directly into Google’s increased focus on “Expert” writers.

Google’s new guidelines make it clear that, to be considered high-quality, content needs a high level of E-A-T. To be clear, we mean all content, not just YMYL content. To be authoritative and trustworthy, content needs enough expertise. The level of expertise, though, changes depending upon the type of content. For example, a humor page will require a different level of expertise than a page on mental illness. Google calls this the difference between ‘everyday expertise’ and formal expertise.
Some pages, such as those offering medical, legal, or financial information require high levels of formal expertise. In other words, these pages need to be written by experts to truly address the question at hand, offer valuable information for readers, and provide actionable advice. These pages must also be updated frequently and be as detailed, helpful, and useful as possible.

Less formal expertise is required for pages on topics like fashion, humor, and forums. While these pages still require a high level of E-A-T, the people writing them don’t necessarily need certifications (and, in fact, Google makes it clear its goal is not to “penalize the person/page/website for not having formal education or training in a field).” Google uses the example of a forum: many people participate authoritatively in forums without any professional certification. As long as the content these people provide is valuable and useful for readers, it will be considered expert content.
Google goes on to say that, while YMYL pages are important, it’s possible to have non-formal expertise in them. This is especially true in a forum or support page setting.

Expert Content vs. Expert Authors
Many people hear the words “Expert content” and they believe that content written by laypeople is a thing of the past. Not true. What Google is getting at with these guidelines is that, in order to be effective and useful, content needs a high level of E-A-T and that the person writing the content needs to have enough expertise, either formal or informal, to imbue the content with a high level of E-A-T.

High-quality pages possess a few distinct traits: they answer reader questions, provide actionable advice, offer links to and from reputable sources, and promote a high level of reader engagement. As long as the page has the needed level of expertise that will allow it to do its job well, Google considers it high-quality, expert content.

Conclusion
As we move into 2016, Google’s Search Quality Evaluator Guidelines provide a fantastic platform to base our content on. The guidelines for what comprises a high-quality page are quite clear and writers, editors, and marketers who take them to heart will soon find that, not only has their SEO improved, but their content and ability to adequately serve readers has improved by leaps and bounds, as well.

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Friday, November 20, 2015

A.I. Meets SEO: Google’s RankBrain Changes Search Again

 

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A.I, or Artificial Intelligence, may still seem like science fiction to you, but it is actually being used more and more to perform processes behind the scenes in this technology driven world. Case in point: Google’s RankBrain is where A.I. meets SEO. No, you didn’t just start reading a chapter from Star Trek, A.I. is real and it is becoming more a part of our lives each day. Foregoing any sort of formal announcement, Google’s Senior Research Scientist, Greg Corrado, casually mentioned it during a recent interview with Bloomberg.

What Is RankBrain and How Does It Work?
Google’s algorithms, currently hummingbird, take a search inquiry and breaks it down into keywords which they then match to keywords elsewhere on the Web in order to give the user the best results related to the search request. That is the short version. RankBrain will now come alongside, not replace, the current algorithms and, instead of determining the results based solely on the keywords, Rankbrain can display search results based on what it is the person searching is really looking for. In other words it uses the keywords to put reasoning behind the search, learns from other searches performed, and serves up even more targeted results.

Will RankBrain Affect My Website Search Traffic and SEO Strategy?
The question on everyone’s mind now is, “How will this affect my current website traffic and SEO strategy?” The answer is, if you are doing SEO right, then it won’t change anything. Google has been shaping their algorithm for some time now to focus on serving results comprised of quality content that is readable for humans, not search engines. This content is built around what the consumer is really looking for and what RankBrain is looking for, and, as brands and business owners, you should be delivering this type of content already. Those that are still using the keyword stuffing method to rank in search will not survive. RankBrain could already be affecting your search traffic and you may not even realize it, since for several months prior to making any announcement Google has already been rolling it out. If you haven’t been cleaning up your keyword stuffed content, you better get busy. BTW … Our team at Advice can help, if you need us. We are just a click away.


How to Create Content that RankBrain is Looking For
  • Know your audience. I’ve said it before and it cannot be stressed enough. Your content must match what your audience is searching for.
  • Know the questions your customer have or the problems they need solved and focus your content around those things.
  • Find out what your audience wants by simply asking them in surveys and paying attention to comments, likes, and shares on your social media sites.
  • Communicate with sales and customer service teams because they are interacting with your customers on a daily basis and hear their questions, problems and needs.

SEO is not dead and, in fact, RankBrain makes SEO even more crucial in all of your content, but your SEO strategy needs to be incorporated into your content marketing strategy. These are no longer two independent processes, but interwoven tightly together.

Want to know more about RankBrain? Here is a good FAQ to check out.

If you remember your content has to be useful, helpful and be what your audience is looking for you will be good to go.


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