Best Online Fax Service – Free and Paid Options

In today’s article we review the top online fax service providers based on features, price, reliability, and customer service.

 

Best Online Fax Service: RingCentral

If you want a standalone online fax service then we recommend RingCentral Fax. It costs $95.88 per year or $9.99 a month for 500 pages ($0.059 for each page over 500).
At $59.40 per year or $8.95 a month, NextivaFax is priced lower and is a close second. However, unlike RingCentral, Nextiva fax does not offer the ability to sign faxes electronically or international faxing.

If you are already using VoIP for your phone service then many VoIP phone providers (including our recommended VoIP phone provider Nextiva) include unlimited Faxing at no extra cost. If you are interested in learning more about VoIP phone service with unlimited faxing, go here.

Looking for Free Online Faxing?

If you just need to send a fax, FaxZero allows you to send up to 5 free faxes a day. However, they do include their logo advertisement on your fax cover page when using the free option. If you don’t want the ad included then you have to pay $1.99 per fax. HelloFax allows you to send 5 pages for free 1 time without including an advertisement.

Because you need a number to use, there is no free option for RECEIVING faxes, other than using the free trial option of one of the paid providers below.

Best Online Fax Summary Table

	Nextiva	RingCentral	FaxZero	Efax
Basic Plan Price	$59.40 Per year or $8.95 a month.	$95.88 per year or $9.99 per month.	Free to send (ad included on cover page) $1.99 per fax without ad.	$169.56 per year or $16.95 per month.
Send/Receive?	Yes.	Yes.	Send Only.	Yes.
Basic Plan Pages Allowed	500/month send or receive ($.03 per page overage)	500/month send or receive ($.03 per page overage)	Max 3 Pages + Cover a max of 5 times per day.	Send 150 pages a month and receive 150 pages a month ($.10 per page overage).
Free Trial	Yes.	Yes.	Not applicable.	Yes.
Customer Service	Phone, Email, and Live Chat.	Web only under basic plan.	None.	Phone, Email, and Live Chat.
Mobile Faxing	Yes.	Yes.	No.	Yes.
Digitized Signature?	No.	Yes.	No.	Yes.
Sent/Recieved Fax Alerts	Text and Email	Text and Email.	Not applicable.	Email.
Keep Existing Fax Number?	Yes.	Yes.	Not applicable.	Yes.
	Learn More	Learn More	Learn More	Learn More

 

Nextiva, vs. RingCentral vs. Efax Detailed Overview

The three major paid online fax providers that we reviewed all allow you to send and receive faxes via both desktop and mobile, offer a free trial, and allow you to keep your existing fax number.
The main differences were price, customer service, and whether or not they offer a digitized signature. While RingCentral is more expensive than Nextiva, they offer the ability to sign documents digitally, so you do not have to print them out. This is a major time saver, which is the primary reason we chose RingCentral over Nextiva as the best online fax service.

Ring Central

Ringcentral has 4 different plans, the prices for which vary depending on how many faxes you want to send.

• 500 Pages Per Month: $95.88 per year or $9.99 per month. Faxes above 500 are charged at $0.059 per page.
• 1000 Pages Per Month: $155.88 per year or $17.99 per month. Faxes above 1000 are charged at $0.049 per page.
• 2500 Pages Per Month: $599.88 per year or $59.99 per month. Faxes above 2500 are charged at $0.039 per page. *There is no reason to choose this plan as unlimited faxing is cheaper.
• Fax Unlimited: 479.88 per year or $49.99 per month. Includes unlimited faxing and 2 fax numbers.

Other Costs:

$4.99 for additional fax numbers under any plan.
International faxes will be charged at international rates found here.

Nextiva

Nextiva has 3 different price plans that vary depending on the number of faxes that you want to send and receive.

• 500 Pages Per month: $59.40 per year or $8.95 per month. $0.03 per page above 500.
• 1000 Pages per month: $155.40 per year or $17.95 per month. $0.03 per page above 500.
• 3000 pages per month: $359.40 per year or $34.95 per month. $0.03 per page above 500.

If you are going to be doing more than 3000 pages per month then you should purchase a VoIP phone line that comes with unlimited faxing.

Other costs:
Additional lines must be purchased at standard pricing.
No international faxing

Efax

Efax is the most expensive option by far. They offer two plans:

• 150 Pages Per Month: $169.56 per year or $16.95 per month. There is also a $10 setup fee. $0.10 for each page over 150.
• 200 Pages per month: $199.56 per year or $19.95 per month. There is also a $19.95 setup fee. $0.10 for each page over 200.

There is nothing listed on their site about international faxes or cost for additional lines. As their basic service is around double the price for half the number of faxes, we didn’t feel the need to look any further.

Customer Service

Ringcentral

Ringcentral offers web support as part of their basic plan. This means you can create a support ticket or post to their online community. All other plans also include phone support Monday Through Friday from 8am to 9pm Eastern Time. Ringcentral uses a mix of US based and overseas support.

Nextiva

Nextiva offers US based support via email, live chat, and phone from 8am to 9pm eastern time Monday through Friday, and on Saturday from 12pm to 4pm eastern.

Efax

Efax claims to offer 24/7 Canadian based customer service. However when we emailed asking simple questions we were told to use the online chat service. When we went to use the chat service it was offline and we were told to call. When we called we were able to get a rep who was able to answer basic questions.

Alerts

Both RingCentral and Nextiva offer the ability to be alerted when new faxes arrive and are sent successfully (or alerts if a send is not successful) by email and text. There is no text alert with Efax, only email.

Sorting

Both NextivaFax and Efax allow you to setup folders where you can organize faxes once they are received. RingCentral does not offer this functionality.

Formats

Faxes come in as PDF’s with all three services, however you can also choose to have them as image files. Faxes can be sent using a wide variety of formats including Images, MS Office File Types, PDF, and Text.

Digital Signature

Both Ringcentral and Efax offer the ability to sign your faxes electronically so you do not have to print them out. To get setup you need to scan a copy of your signature and turn it into an image using a program like MS Paint. Then you add it to the RingCentral or Efax console and can sign your documents online with the click of a mouse.

Nextiva does not offer this option which is the primary reason we recommend Ringcentral.

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Great Advice to Run Your Business By

I’ve been in business for a long time and over the years I’ve received wonderful advice from some respected people. I’ve followed this advice and feel better for it. I want to share some of it with you.

“Do what you can in the time you have.”

Sidney Kess, my mentor and partner for over 30 years, knows how many projects I have going all the time. Perfection isn’t an option because there just isn’t enough time. Excellence, however, can be achieved by doing my very best on each and every project.

So I complete the work in the time I have, give it my all, and don’t reproach myself that I could have done better if I’d had more time (which I didn’t).

“When something goes wrong, think of 3 good things that come out of it.”
I can’t remember who shared this wisdom with me (it was a woman on my radio show several years ago), but I’m grateful for learning it. Here’s how it works:

  A shipment that was supposed to be delivered to your customer did not arrive on time and the customer is very angry.

Three good things to come out of it:

1. If you don’t yet have one, you can create a customer response script for your staff can to use when handling angry customers, addressing their concerns, and retaining their business and your reputation.
2. In the future you refrain from making promises that may not be kept because of conditions beyond your control. Better way: Say you’re shipping for a particular delivery date but make sure the customer knows that things may happen to delay arrival.
3. Take this opportunity to investigate other shippers that may have better on-time delivery rates.

“
Learn a little each day.”

My first boss, Bernie Greisman, taught himself several languages by learning a word or two each day. The task of learning Latin seems daunting to me, but I witnessed that over time, any skill can be mastered by building it up gradually.

I’ve taken this to heart by spending time every day learning something new. Following this advice has helped me retain my interest and enthusiasm in what I do.

Conclusion

Think about advice you’ve received and pick some good ideas to follow.

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Are You Liable for Trust Fund Penalties?

You are if you’re an employer who willfully failed to deposit with the Treasury the required income taxes and the employee share of FICA withheld from wages.

These taxes are called trust fund taxes because you are withholding and depositing them on behalf of employees. Unfortunately, when cash is tight, some employers may use these funds to pay other bills. A report from the Treasury Inspector General for Tax Administrationsaid that as of June 30, 2012, employers owed the government $14.1 billion in delinquent employment taxes.

What the report found

It criticized the government for not taking sufficient collection action in trust fund recovery penalty (TFRP) cases. For example, the IRS often failed to initiate collections before the statute of limitations on collections expired. But even if the collection period was still open, by delaying collections, the financial ability to pay had declined. While only a small sample of employers was used, the report found that the untimely actions averaged more than 500 days to review and process.

The report recommended that the IRS should:

• Ensure that revenue officers take timely action for TFRP cases
• Enhance communications and training for TFRP cases
• Improve the IRS scheduling system so collections cases aren’t barred by the statute of limitations

The report contained a memorandum sent to the IRS commissioner of the Small Business/Self-Employed Division. It acknowledged that the division has made some improvements in timeliness since the Government Accountability Office’s recommendations made in 2008 along similar lines.

When employers are personally liable

Regardless of the entity used for your business, you are personally liable for a 100% TFRP if you are a “responsible person” who willfully fails to deposit the trust fund taxes within the meaning of the tax law. Thus, even if you own a corporation or limited liability company, you are personally at risk for this penalty if you are an owner who is aware that the taxes haven’t been deposited and who has authority over which bills get paid (e.g., ability to sign checks, review payments).

If there is more than one “responsible person,” the IRS is free to go after any such individual for the entire penalty. Then the person who pays the taxes can seek “contribution” (the pro rata share) from co-owners (the responsible person can ask his/her co-owners for their share but likely a lawsuit is needed).

What to do

In light of the Inspector General’s report and the huge amount of revenue at stake, small business owners can expect that the IRS’ SB/SE Division will be more attuned to uncollected trust fund taxes. To avoid exposure to this personal penalty, be sure that your business implements strategies to pay this tax obligation, including:

• Regular monitoring of deposits with the Treasury for trust fund taxes
• Using cash flow strategies so as not to fall short of the funds needed to make the tax deposits
• Working with tax advisors to ensure that payroll taxes are properly computed and deposited according to the applicable deposit schedule

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Fundbox: An Alternative To Invoice Factoring or Discounting

When you visit the homepage of Fundbox, you don’t see the words invoice factoring or short-term business loans. Instead, the headline reads:

 

Overcome Cash-Flow Gaps. Get Paid Instantly.

One of the first things that Eyal Shinar, the CEO of Fundbox, said to me during a recent interview was “businesses don’t like invoice factoring.” While invoice factoring comes in many different varieties, a common variant includes a company selling their invoices to a factoring company in exchange for a certain amount of cash upfront. The factoring company then proceeds to collect the money from the company’s customers listed on the invoices.


Many businesses don’t like a third party having a direct relationship with their customers. The actions of the factoring company, which is “eager” to collect money, could affect their relationship with the client.

However, factoring serves a very important function. It enables companies to overcome short-term gaps in their cash flow. While expenses can be consistent or need to be paid in advance for a big job, payment for work can often arrive 30, 60, or 90 days after work is done. Eyal cited research which estimates you should have about two months of “normal” operating expenses on hand to function smoothly.

While traditional factoring may cause customer relationship problems, the traditional lenders (banks) typically don’t want to lend small amounts for short-periods of time to small businesses. When they do, through a traditional working capital loan, they typically charge a business for the right to borrow money, regardless of whether they actually borrow money.

Fundbox is a solution to the the problem of short-term working capital. What is Fundbox?

1) Fundbox offers 12 week loans to small businesses. (The CEO would call it a cash advance.)
2) Payment for these loans (including principal, interest, and fees) is deducted from a company’s bank account in 12 equal amounts on a weekly basis.
3) There is no penalty for early payment. In fact, the interest rate on the loan is reduced if the loan is paid early.

Point 3 is very important. There are a number of companies that charge calculated interest on short-term small business loans. In other words, the business is responsible for paying interest for the entire term of the loan, regardless of when it’s paid off. With Fundbox, the borrower only pays interest for the time that the money is actually borrowed. For example, if a company has a big invoice coming due in 4 weeks, and pays off Fundbox when the invoice comes in, the company has effectively taken a 4 week loan.

There are two other ways in which Fundbox loans are connected with invoices:

1) The amount of the loans are tied to specific invoices which are scheduled for payment in the near future. When a company uses FundBox, they pick specific invoices to get up front payments from Fundbox. The loan is effectively matched with future receivables, which should prevent the re-payment of the loan from creating a new cash flow issue for the borrower.
2) The interest rate of the loan is tied not only to the creditworthiness of the borrower, but to a lesser degree the company which received the invoice. On one level this doesn’t make sense, as the borrower must pay Fundbox back regardless of if the invoice is paid. However, this practice encourages companies to borrow money with invoices that they have a degree of confidence will be paid. If the invoice gets paid, the company will have the cash on hand to pay Fundbox back.
I should point out that the CEO of Fundbox strongly took issue with my description of the company’s product as a short-term business loan. It’s very, very different from everything else out there in the small business loan space.

There were a few questions that I was eager to ask Eyal about Fundbox.

What is the typical interest rate?

Borrowers pay between 0.7% and 3.0% of the loan amount in interest per month, however, the typical borrower would be closer to 2.0% (Editor’s note: The Fundbox site has a calculator which allows one to see the approximate amount that would be paid. On a $5,000 loan paid back over the full 12 weeks, the borrower would pay back a total of between $5,243 and $5,343

Can any business be approved for using Fundbox?

Around 40% of businesses that apply are accepted. However, this number includes both fraudulent applications and those that don’t meet the financial criteria. Typically, we approve companies to get advances on up to $10,000 invoices at a time, however, this varies from company to company.

Does Fundbox report to the credit reporting agencies?

Not at this time.

Eyal is an expert in financial services and technology management. As a Vice President in Battery Ventures, Eyal led many projects and investments in the areas of finance, machine learning, SMBs and SaaS. Notable examples are IDI Direct Insurance, Istra Research (algorithmic trading), Cortera (online risk solutions for credit professionals), cVidya (revenue assurance and fraud prevention), Leadspace (semantic prospecting) Champions Oncology (big data analysis), Sportority (FTBpro) and others. Prior to his work at Battery Ventures, Eyal was one of the first employees of Old Lane, a $5.5B NY-based global hedge fund (later acquired by Citigroup) where he focused on complex options structuring and risk and financial engineering, and has also worked for Castle Harlan, a leading $6B NYC-based buyout firm. He attended the top percentile program for outstanding students at the Hebrew University (LLB) and later was the recipient of the prestigious Orion Scholarship in Exact Sciences. Eyal earned his MBA at The Wharton School of Business at the University of Pennsylvania.

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Marketing Your Business With Technology

When it comes to retail, it goes without saying that the Internet has brought a lot of opportunities. However, while opportunities are plentiful, buying via faceless machines has also caused a breakdown in the personal experience for shoppers. When shopping in traditional brick-and-mortar stores customers are presented with items that might compliment their purchase, be given advice on the products they are purchasing and be greeted with a sense of familiarity. When shopping online, this sense of personalization can be lost.

 

Whether your customer is shopping via their smartphone, their tablet or their computer, personalization should be a key consideration for the multi-channel solutions strategy. Personalized retail will help you understand your customers and optimize messages you’re sending to them, which can increase customer loyalty.

We’ve put together the following tips to help you personalize online shopping:

Utilize any data you have

Collecting data doesn’t just mean dropping web cookies but, rather, looking deeper into customer interactions on your website.The data you hold could include customer service email logs, website behavior, product reviews, social media interactions and purchasing habits. Once you delve deeper into this data and piece it together you will see the bigger picture that will help develop a personal shopping experience.

Engage in targeted marketing

Armed with your data, engage in targeted marketing. Why blanket market your products when not everyone will be interested? Doing this will only cause people to switch off, unsubscribe and become bored with your company. Market your products to those who you know will be interested with things like targeted emails or Facebook ads based on users’ interests.

Utilize your knowledge and experience

If you are engaging in multi-channel retail, and have experience owning or running a physical store, be sure to make use of this expertise. Being hands on with a product and seeing it every day can really assist with giving your customers a personal experience. You can gain a leg up over larger competitors by offering personalized service, which is often something they often cannot provide.
Translate the experience you offer in-store to your social media channels and show customers that you are prepared to go the extra mile. This means emailing or calling online customers when something comes back into stock, providing specific answers to customer queries (rather than stock answers), giving recommendations and just generally making customers feel like they are dealing with a knowledgeable human being rather than a machine.

Also consider writing regular blog posts and hands-on product guides that can be targeted toward specific audiences.

Add a sense of personalization to your website

Who doesn’t love the feeling of walking into a shop and being recognized? Sadly, it’s often lost through online shopping experiences, but there are steps you can take to create something similar via the web. Whether it is a simple “Welcome back John” when John has visited your website again or product recommendations that show you know your customer. One thing to consider is sending out emails when you know a customer may be low on a particular product. This works well for foodstuffs, supplements and office supplies.

Stay social

In order to provide customers with a personalized experience the use of social media is a must. As previously stated, translate the experience you offer in-store to the experience you offer through social channels. If a customer asks a question via Facebook, reply to them personally. Don’t make the mistake of some larger retailers and reply to each query with a stock answer. This looks like you don’t have time for your customers.

The same goes for anything customers share with you via social media or any comments that are made. Reply to each one with a personal response. If used right, social media is all about creating a community for your business. It can be used to give your customers a sense of belonging, show them that they mean more to you than the money they are spending and how they are representative of your brand.
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A Minimum Wage Increase and Small Business

The federal government raised the minimum wage that federal contractors must pay to its workers and the Administration is pushing for a national minimum wage increase to $10.10 per hour.

The Department of Labor says it will benefit 28 million workers. Opponents of the increase argue that it will hurt small business.

Where do small business owners stand?

Opinion polls

Of course, it depends who you ask. According to some polls, the majority of small business owners would support an increase:

• American Sustainable Business Council found that 53% did so citing that “businesses would benefit from lower employee turnover and increased productivity and customer satisfaction.”

• Small Business Majority found that 57% would support an increase in 3 stages.

• Think Progress found 61% supported an increase.

In contrast, a CNNMoney-Manta survey found that 49% of small business owners opposed an increase. Also, some key small business organizations—NFIB and the National Small Business Association—say they’ve polled their members and found that they oppose any increase.

Reality check: Minimum wages are already higher

Regardless of what small business owners would or would not prefer, the majority of states have already increased their minimum rate to an amount higher than the current federal rate of $7.25 per hour. In 2014, the following locations have rates higher than the federal rate (amounts in parentheses are rates effective in 2015 and beyond):

• Alaska: $7.75
• Arizona: $7.90
• California: $9.00 ($10 starting in 2016)
• Connecticut: $8.70 ($9.15 in 2015; $9.60 in 2016; $10.10 in 2017)
• Delaware: $7.75
• D.C.: $9.50 ($10.50 in 2015; $11.50 in 2016)
• Florida: $7.93
• Hawaii: ($7.75 in 2015; $8.50 in 2016; $9.25 in 2017; $10.10 in 2018)
• Illinois: $8.25
• Maine: $7.50
• Maryland: ($8.00 and $8.25 in 2015; $8.75 in 2016; $9.25 in 2017; $10.10 in 2018)
• Massachusetts: $8.00 ($9 in 2015; $10 in 2016; $11 in 2017)
• Michigan: $7.40; $8.15 on 9/1 ($8.50 in 2016; $8.90 in 2017; $9.25 in 2018)
• Missouri: $7.50
• Montana: $7.90
• Nevada: $8.25
• New Jersey: $8.25
• New Mexico: $7.50
• New York: $8.00 ($8.75 in 2015; $9 in 2016)
• Ohio: $7.95
• Oregon: $9.10
• Rhode Island: $8 ($9 in 2015)
• Vermont: $8.73 ($9.15 in 2015; $9.60 in 2016; $10 in 2017; $10.50 in 2018)
• Washington: $9.32
• West Virginia: ($8 in 2015; $8.75 in 2016)

Find more details about state minimum wage legislation from the NCSL.

Henry Ford model

In 1914, Henry Ford more than doubled the daily wage to $5 of workers in his Model T factories (he also cut the work day from 9 to 8 hours). He did this to reduce worker turnover (many could not take the monotony of the assembly line).

The increased wages actually saved the company money in rehiring and retraining costs. But many claim that there were two important byproducts of this action:

• It created goodwill (his actions were reported worldwide)—this increased car sales.
• It created consumers (his workers earned enough so they could afford to buy his cars).

One Forbes opinion piece says it’s “ridiculous” to apply the Ford model to the current McDonald’s controversy where workers are advocated for $15 per hour—will it enable workers to buy more burgers?

Keeping pace with inflation

If the minimum wage were adjusted annually for inflation, what would it be today? The federal $7.25 per hour rate took effect on July 24, 2009. Based on the BLS calculator, that rate would be $8.05. Clearly, any federal minimum wage increase should be tied to an inflation adjustment so the conversation on increases won’t have to be repeated every several years.

My opinion

I’m not opposed to the idea of a higher minimum wage. My issues with an increase relate to the overall struggle that small business owners face in rising prices: higher health insurance premiums, higher prices for the goods and services they use, and higher taxes. A discussion of an increase in the minimum wage should not be devoid of consideration about other additional costs faced by small business and how they can be expected to survive. A higher minimum wage only benefits a worker if there’s a job for him or her.

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Search Engine Optimization For Affiliate Marketers

 

There are no secrets on how to rank high with the major search engines because effective search engine optimizations are now immense. What is search engine optimization? Before we discuss that thing, you have to understand first how search engines work and a bit of know-how.

 

Search engines are into providing their users with the most relevant and up-to-date information to match the search term that was used. They are sophisticated pieces of technology which allow users to quickly find relevant websites by searching for a word or a phrase. Search engine results are useless to users if the information doesn’t relate to the search term, or if the results are old. People expect the most up-to-date and fresh information that is useful to them.

Updating your website everyday and adding some materials will help you get noticed by the search engines. So, if you are going to sell any type of product or service online, you have to optimize your website for the search engines, in order to boost traffic and sales. It is because over 90% of your business will likely come directly from search engine results. And for that reason, it is absolutely important to optimize your site for search engines for you to have the greatest deals in the entire world.

Search engine optimization (SEO) is the process by which webmasters or online business owners utilize strategic copy to augment their website’s status. It is certain that the internet has grown so fast over the years and the competition for the best search engine position has created an enormous market. Therefore, better understanding the fundamental elements of Search Engine Optimization is vital for an online business’ success.

Making use of effective search engine optimization techniques will improve the page rank of your website. There are many tricks that can be used to increase page rank; the most effective method is to provide high quality content consistently. This seems like a simple concept but there are many websites that fails to provide content that visitors find interesting. Sites which provide content that are interesting, well-written and regularly updated create highly engaged visitors who are more likely to return to the website in the coming days. So, if you can set your website apart from those boring, lifeless sites then do it. You’ll surely have a step closer to achieving high page rank through search engine optimization.

The next significant factor for an effective search engine optimization is to include keywords and phrases within your content. To make sure that you are properly targeting your market, you have to make sure that the keywords and phrases you have on your site are the keywords and phrase that your site is actually optimized for. The more keywords you use in your content, the more likely it is that online visitors will find your site when they do some research with those words. If you are unfailing with these techniques, then your overall search engine optimization will increase, boosting your page rank.

You should also have to develop a linking strategy as a part of your search engine optimization. Not only does this provide free advertising for your site, but it makes the impression that your site is imperative because of its affiliated links. For each link that you have pointing back to you, that is another chance for your potential customer to find you. The more inbound links that you have pointing to your site, the higher you will be ranked in the search engines.

Another is to develop a content stratagem. People who get to search from the internet are looking for information. The more information you provide for them and the more helpful it is, the more likely you will make the sale. Writing articles is the most effective way to build up content for your site. When writing articles to post on your site, make sure that you develop a clear means of arranging their content. You can do this by simply adding a new page to your site. This will allow room for extra articles to be added as you write them, and will allow you to build up an archive of articles which will maintain to draw online visitors. Make sure also that you have included your archived articles in a directory that is next to the root web of your site so that the search engines will catalog your online articles.

Always keep in mind that search engine optimization methods are important in developing your site’s status. With that thing in mind, make sure that you write high-quality, keyword rich content and link your site to and from a deliberate family of other sites. These things will help improve your site’s popularity and coerce increased business through your online business.

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