Tuesday, October 30, 2018

Following in my footsteps

By Melissa Young, MD



Years ago, I wrote a blog entry advising parents to not let your babies grow up to be doctors. I said that while I would support my children should they decide to go into medicine, there was no way I would try to talk them into following in my footsteps. Not the way the healthcare system is now. Not with prior authorizations, fee cuts, and Merit-based Incentive Payment System. My children were in elementary school at the time and neither one of them expressed any interest in medicine. In fact, they had categorically said they were not going into medicine.

Fast forward to this year. My daughter is now in high school and taking an elective called Dynamics of Health Care in Society. The class is for students who are considering a career in healthcare. Not too long ago, when another adult has asked her what she wants to be, she said a doctor. This surprised my husband—I wasn’t present—and he said incredulously, “Since when?” She replied, “It’s what I’ve always wanted.” God bless her. The world certainly needs more physicians.

That’s where we are. If this is what she wants, I will help her make it happen. I will help her study. I will help her apply to the appropriate schools. I will give her exposure to private practice and hospital life. I will try to make sure she knows what she is getting herself into.

Every now and then, something happens that reminds me why I keep doing what I do. Practicing medicine can be incredibly fulfilling. There are days that I have no doubt that I made the right career choice. There are also days where I want to throw my phone against the wall and scream that this is not what I signed up for.

I do fear for the future of medicine.

Will private practice even be a viable option in the future?

Will physicians and patients have to suffer at the hands of the insurance and pharmaceutical companies?

Will life-saving drugs be unobtainable?

Will well-intentioned physicians continue to have to spend countless hours battling on behalf of their patients?

My daughter announced to me last week that not only is she hoping to go to med school, she wants to be an endocrinologist like me. I was pleasantly surprised. Then she said she wanted to join me in my practice. I was not as enthusiastic after calculating how far away that would be—16 years. I was really hoping to be retired by then. Maybe I’ll just hand her the keys on graduation day. Here you go, honey. Mom’s out.

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Monday, October 29, 2018

4 front office billing tips

If you want your billing and collections to be as smooth and effective as possible, you need to make sure everybody on your team is doing their part.


Sometimes small tasks can fall through the cracks, and large ones can seem like more trouble than they’re worth. But when everyone on the team is focused on the goal, small tasks get done quickly and large ones seem easier. And when everyone is on top of their game, work runs more smoothly and your bottom-line will be healthier for it, says Tammie Olson, manager and coding and compliance strategiest at Management Resource Group.


Olson, who works at the Mississipi-based firm, offers financial management and support services for the healthcare community. She offers four suggestions to jump-start your billing and collections process, starting with your front office staff. Click here for advice on what your back office staff can do bolster collections.


Begin the collectious process even before the patient enters the door.Have staff verify insurance, confirm their copay, and review whether they have an unmet deductible. Also check to see if patients have an outstanding balance. For patients who have a balance but cannot pay in full, this is a good time to refer them to your back office staff who can ideally explain pre-established payment plans. Make sure staff communicate to patients that they are expected to pay in full or for an agreed upon payment amount on the day of the visit.


Mail paperwork to new patients ahead of their appointment. For patients who are new to the practice, send a welcome packet with all the paperwork they need to complete either by U.S. Postal Service or email. This will save time the day of the visit and will also give patients more time to ensure they get the details right. Be sure to include a copy of your office’s payment policy. Remind patients to bring the completed paperwork along with their insurance card and copay as well as detail the accepted forms of payment. For self-pay patients, let them know the minimum payment you expect at the time of the visit, and be sure to point out that it might be more depending on the services rendered.


Confirm insurance information is up-to-date. On the day of the visit, ask to see a copy of patients’ insurance cards. Insurance plans change more frequently these days, and patients often forget to contact the office to update their files. This is extremely important but often overlooked information. Otherwise, your practice will lose money since staff will have to spend time sorting through returned claims, locating and updating patients’ information, and resubmitting claims. Assuming those resubmitted claims will eventually be paid.


Double-check before patients leave the office. When patients get to check-out, your front desk still has to complete a few remaining billing tasks. Have the staff review the superbill or encounter form. Collect any additional money due from self-pay patients or procedures that were performed beyond a standard office visit. Make it as easy as possible for patients to pay. Allow payments through mobile devices, credit cards, patient portals, and also by old-fashioned bank checks. If the patients cannot pay in full, refer them to the back office to get on a payment plan.


When the front desk staff does their part, your billing and collections routine gets off to a smart start, and that eventually means more income for your practice.

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Tuesday, October 23, 2018

6 areas to consider when conducting valuations

Have you ever wondered what your practice looks like to physicians looking to join or to potential acquirers?

If you had to look at a number of physician practices and determine which practice has the best prospects for the future, could you pick it?


Although the methodologies for different-sized practices vary, the principles are the same. When outsiders evaluate your practice for an acquisition, one element they consider are potential synergies between the practices. The value proposition may be greater when practices combine because of increased market strength, cost advantages, complementary services and/or increased service offerings, or extended geographic range.


The value proposition depends on whether you are an investor, acquirer, or employee. Some characteristics of an attractive practice include: a high return on equity, sustainable and consistent growth in revenues and earnings, growth and size of market value, market leadership, service offerings aligned with patient needs and wants, and changing to stay at the forefront of the market. It is helpful to do a valuation as part of the analysis of a practice. Valuations can be done when selling a practice to investors, merging with another group, or when adding/removing a physician partner.


That being said, valuations change over time and not all acquisitions are a good deal. Here is some guidance for how practice owners can view their practices as outsiders and questions for physicians to ask as they contemplate joining a practice, especially as a future partner.


There are three basic approaches to valuations:
Income– There are several different income methodologies, with discounted cash flows being the most common. This approach considers expected income and risk adjusted returns.
Market– Revenue or earnings before interest, tax, depreciation and amortization (EBITDA) multiples of comparable practices may be used along with adjustments for risk or particular strengths of a practice.

Asset– This approach attempts to get a picture of business value by viewing the practice as a combination of assets and liabilities. It is based on the economic principle of substitution, which examines the cost to create a similar business that can produce the same economic benefit or utility.


Aside from the formulaic approach of a valuation, there are many quantitative and qualitative factors to consider when evaluating a practice. Some factors will be more dominant than others. To determine the weightings, you must have an understanding of the medical specialty and critical success factors of practices within that specialty. In addition, it is important to determine what is relevant and what is not.


Here are six areas to evaluate the prospects of a physician practice:


1. Market

  • What is the size of the market? 
  • Is the market growing, maturing or declining? 
  • What is the impact of technology and social trends on the market? 


2. Competitive landscape

  • Is it a highly fragmented market or are there one or more dominant practices? 
  • What are competitors’ strengths and weaknesses? 


3. Market positioning

  • What are the practice’s strengths and weaknesses? 
  • Is it a market leader? 
  • What is the practice’s market share compared to its competitors? 
  • What are its competitive advantages? 


4. Operations

  • Are the business and clinical processes effective and efficient? 
  • Are there any issues in the physician governance? 
  • Are there concerns with any of the offered services? 


5. Strategy

  • Is the practice growing through acquisitions or organically? 
  • Are the marketing plans effective? 
  • Are the operational strategies effective? 


6. Practice management

In a small practice, the effectiveness of the management team can be evaluated more readily than in a large practice. Understanding the culture and effectiveness, as well as any shortfalls, of the management team is critical. 

As the economic and market factors change, how does management react to the changes? For instance, a decline in revenues may occur because of market or economic conditions. Does management react in a way that helps the practice remain profitable and still postured for future growth? Cutting expenses is a great short-term solution that can have detrimental long-term consequences if not done properly. 

  • Is management being rewarded only on short-term results or are there long-term incentives in place? 
  • Does the practice’s culture contribute to growth and value maximization? 
  • Do they respond to patient needs effectively? 


When evaluating your practice, go beyond the historical growth rates. You need to see how changes in the market and business environment will affect the practice. As a result, you will be evaluating a number of internal and external factors that affect the entire physician practice. Look at how the practice responds to changes in patient needs, market trends, and technology. Determine if your practice is agile and able to change its course when necessary. If not, ask yourself if this is a red flag with regards to physician governance.


Valuations can be done at any time and are a useful way to see the bigger picture. It’s always a good idea to assess your practice, look at the competition, attract new talent, and improve patient care. At the end of the day, employees and investors want to know if your practice is a winner both now and in the future.


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