Google support agents conducted an investigation into the matter and acknowledged the defect with microphones. However, agents claim that the defect occurred in only 1 percent of products sold and assured its customers that they would be addressing the issue immediately.
In addition, representatives posted on the customer service forums [website], and suggested that the defect was caused by "a hairline crack in the solder connection on the audio codec." However, the only option given to customers was to have their phones replaced under warranty.
Customers who sought replacements under warranty were instructed to reach out to their service provider if their warranty expired. The complaint alleges that even after individuals received their replacements, the defect persisted. Not to mention the majority of plaintiffs in the class action were no longer covered under their original warranty due to the intermittent nature of the flaw.
The plaintiffs further allege that Google was not only aware of the defect but continued to sell without proper notification. The complaint states that, "Despite receiving hundreds of complaints shortly after launch; and admitting the phones have a faulty microphone, Google continues to sell the Pixel phones without telling purchasers about the microphone defect."
Girard Gibbs LLP [official, website], the law firm bringing the suit against Google for microphone defects, is also investigating a potential claim [press release] regarding the Google Pixel 2 XL alleging a screen malfunction where "the display remains visible even after changing the screen to display something else, degrading user experience."
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