How to Keep Employees out of the Front Desk Area
Depending on the nature of your business, you may have a front desk that receives customers or clients. Because this front desk is the first glimpse people have of your company, the appearance and ambiance of the area is important for making a positive first impression. If employees congregate in this area, lingering and chatting, your lobby may lose the atmosphere you desire. Impose firm guidelines for employee conduct to keep employees out of the front desk area.
: tep 1: Provide a room or area where employees can sit and relax while they take breaks. This is the area where employees should eat and chat during the times they are not working. A break area can be especially important in open office configurations where employee workstations have only cubicle dividers or no dividers at all. Voices can carry easily and may disturb people working nearby.
Step 2: Provide conference areas where employees can discuss work-related projects and issues. Again, in an open office configuration, it is important to have enclosed areas for conversations to avoid disturbing others.
Step 3: Create a guidelines for employees about your expectations. In the guidelines, you can include information about how employees should take breaks. Make it clear that employees taking breaks and chatting with other employees should go to the break room or leave the office altogether. Make a policy for where employees should gather for work-related discussions. Stipulate that you do not want employees lingering in the front desk area.
Step 4: Talk to employees if you notice loitering or congregating in the front desk area. A simple explanation about first impressions and your desire to keep this area uncongested and quiet should be enough to make it clear that you do not want visiting to occur in this area. Remind employees that you expect them to visit on their breaks in the break room. If employees are not on break, they should return to work or move work-related conversations to another area of the office.